Terms & Conditions

ABN: 27 912 478 068

Clients (students’ and parents’/guardians’) use of our services is subject to legally binding terms and conditions as specified herein. Carefully read the following terms and conditions before accessing or using our website and service.
The use of our services indicates the acceptance of the following terms and conditions and client’s agreement to be bound by them. These terms and conditions regulate the business relationship between you and us when you use the website https://www.scholarlyhub.com.au (services). By purchasing our Services, you agree to be bound by them.
• No person under the age of 18 years may use the services of Scholarly Hub or provide personal information to us. Persons under age 18 may only use our services with the involvement and consent of a parent or legal guardian.
• The following terms and conditions form a binding agreement between Client and Scholarly Hub. We may change these terms and conditions at any time without advance notice. Scholarly Hub reserves the right to alter these terms and conditions. The continued use of our services after any change means client has accepted the changed terms and conditions.

Disclaimer
The information contained in this document (“Information”) has been prepared for general information.
• Scholarly Hub does not give any warranty as to the accuracy, reliability, or completeness of the Information and accepts no responsibility for updating or correcting any part of the information.
Scholarly Hub and its employees, contractors and consultants do not accept any liability (whether arising in contract, or tort, or negligence or otherwise) for any error, omission or misrepresentation in relation to the information or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) incurred by any person whatsoever arising out of or referable to the information on this document or services.
By agreeing to the terms of use and payment for the service provided by Scholarly Hub, you agree to these terms and conditions of service. If a breach of any of these terms is found, the client’s service will be terminated.
We disclaim any warranty that any information, advice and material obtained in the course of providing the service will be accurate, complete, reliable, current, useful or error-free. To the extent permissible at law, the service is provided on an “as is” and “as available” basis, without warranties of any kind other than those prescribed under the Australian Consumer Law or other applicable law.
Scholarly Hub does not exercise any control over all of the content of the Service. To the extent permissible at law, opinions, advice, representations and other information or content expressed or made available in the course or program of providing the service, are provided by their respective authors/makers and not Scholarly Hub.
Scholarly Hub does not make any representations or warranties that the website, information and/or student access to the Service will be uninterrupted or always available. Scholarly Hub does not guarantee that any given session, other planned activities will always be available or performed as scheduled.
Scholarly Hub does not provide, nor do we accept any responsibility or liability for a student’s devices nor any other costs associated with their use of the Service, nor for the safety or security of any personal belongings used by the student.
You accept that information or advice found or made available through the services of Scholarly Hub is general information, is not in the nature of advice and is not guaranteed to be error-free. Independent enquiries should be made before relying on anything said or done in the course of the provision of the Service.
The Service is not intended to replace regular class attendance or each student’s own taking or generating of notes. The service is intended to be used in conjunction with and not as a substitute for a student’s own study/notes and directions from their regular teachers. The student is responsible for maintaining classroom attendance and good study habits and following the necessary syllabus and curriculum set by the school and their respective teachers.
Scholarly Hub does not represent or warrant that using the services will lead to any particular study outcome or academic result and disclaim any warranty that the services can be relied upon.
Where legislation (including the Australian Consumer Law) implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability and the remedies available to you will be limited to the extent permissible at law.
To the extent permissible at law, in no circumstance will Scholarly Hub be liable to you for any indirect, incidental, special and/or consequential loss or damage (including loss of profits, revenue, production, goodwill, data or opportunity including educational opportunity) of any nature arising through or as a result of your use of service or materials purchased or obtained through it.

Fees:
The billing process will be under the control of Scholarly Hub. Subscriptions or registrations will be deducted monthly on the 1st day of the month and pro-rata adjustments is made to clients registering during the month. Payment method of direct debit will be deducted through plugin provided. Direct Debits are taken out of clients account on monthly schedule at the start of the month.
You warrant sufficient funds or credit facilities to cover the order amount. We reserve the right to obtain validation of your payment details before granting use of the service. If we have attempted to charge your card three times and there were insufficient funds you may incur an administration fee of $50 to reinstate your enrolment.

Price: All amounts priced in AUD

	Subscription (group)	One-off payment (1-to-1)
Monthly subscription	$99.00
Yearly subscription	10% on monthly deductions
1 hour schedule		$49.00
Recurring billing cycle	1^st day of the month	Per selected session

Managing Sessions for PAYG
Session change less than 1 hour before your session or the session is skipped	No account credit or rescheduling possible. Ability to replay session video + practice assigned.	No account credit or rescheduling possible.
Session change on the same day as the session (excluding the hour before your session)	No account credit or rescheduling possible. Ability to replay session video + practice assigned.	No account credit. Same week reschedule is possible*.
Session change of a session the day before it is scheduled	Reschedule of the group session Ability to replay session video + practice assigned.	No credit to your account, same week reschedule possible*.
Session change of a session more than 48 hours before the session	Move group in the same week possible	Same week reschedule possible*
One year subscription
	Group	1-to-1
Monthly subscription	Receive 10% discount
Refund of unused sessions	No refund but credit can be applied to use on future tutoring services
Managing Registration
Session change less than 1 hour before your session or the session is skipped	No account credit or rescheduling possible. Ability to replay session video + practice assigned.	No account credit or rescheduling possible.
Session change more than 1 hour before your session		No account credit. Same week reschedule is possible*.

Requests for credits outside of the above criteria will only be considered by Scholarly Hub under exceptional circumstances and on a case-by-case basis.

Effective 1 July 2022

Rescheduled session must occur before the following week’s session. Previously rescheduled sessions cannot be further rescheduled.
You can move to another scheduled and running group, subject to availability, and must occur before the following week’s session.
We’ll refund any credits in your account should you decide to cancel your subscription with Scholarly Hub.

Student and Parent/Legal Guardian Agreement

This sets out the Terms and Conditions (“T’s & C’s”) of your enrolment with Scholarly Hub (“Scholarly Hub” or “We”).

To enter this agreement, you must be  18 years of age or older.

If  you are under 18 years of age, you will  need  one of your parents/legal guardians  to  enter this agreement on your behalf.  In that case,  both you and your parents/legal guardians  will need to ensure compliance with the  T’s & C’s. 

Our commitment to you:

We’ll always do our best to fulfil your needs and meet your expectations. It is important to have clarification so expectations are clear.

So, in summary:

You have expressed the need for academic assistance literacy-based that is specifically designed to meet the needs of individual students either in group setting or one-to one sessions.

Scholarly Hub endeavours to:

Provide the client with an online literacy-based academic support, mentorship, guidance and tips on achieving academic success that includes:

Learning how to increase academic excellence through holistic approaches to learning prevalent to 21^st century education – developing emotional connection to learning and overcoming barriers.
Mentorship, guidance, support and tips on increasing personal capabilities and skills in secondary school and tertiary education, allowing learners to navigate and strengthen their position on education and feel more confident about the path ahead.
Senior Secondary students can receive support and guidance on mapping career pathway options.
Unlimited curriculum support via email for any writing subject. This includes planning essay, writing – structure, organising ideas, developing coherency, topic sentences, paragraphing, presenting arguments, understanding persuasive text, visual texts, language analysis, engaging in self-evaluation which will include proof reading, checking grammar, spelling. These descriptors are in accordance with the Australian Curriculum Standard and students will be guided and supported according to the curriculum benchmark and achievement standard.

Maintain the confidential nature of client’s personal information, academic performance and use of the Scholarly Hub.
Notify the client of any changes to fees charged by Scholarly Hub for its services. You are under no obligation to accept such fee changes, and should you elect not to accept such fee changes you may cancel your enrolment.

Student will:

Need access to a computer with the latest version of the browser, a camera and microphone, and reasonable internet access. Link will be provided on www.scholarlyhub.com.au
Run a test on your computer as requested Scholarly Hub to determine suitability and internet sufficiency at that point in time. If any technical issues are detected, Scholarly Hub is available to provide assistance prior to commencement of session in diagnosing and remediating those issues.  This may involve connecting to your computer to assist in resolving the technical issue.  Any such connection will only ever occur with explicit approval from the user of the computer and will be for the purposes of providing you with access to Scholarly Hub.
Be required to attend each Session on the date and time that you have booked, noting that each session can be changed by you prior to any session commencing, subject to the specific cancellation notice periods published on www.scholarlyhub.com.au. Failure to attend and/or not providing the required minimum cancellation notice means that client’s risk losing allocation of another session during the week.
Session fee should be paid in accordance with the selected package rates and the selected payment methods as set out on Scholarly Hub’s website.
Only communicate to Scholarly Hub through info@scholarlyhub.com.au or business number provided on the website. Expect a response within 24 hours.
Comply with Scholarly Hub’s policies and procedures as updated by the author from time to time. This includes you consenting to Scholarly Hub:
1. recording and reviewing individual session or group session for the purpose of student having access to recorded sessions for the purpose of intended outcome – learning and reflecting content.
2. recording all data from Scholarly Hub on Zoom platform, Youtube, TikTok, Instagram for the purpose of student networking, collaborating, and supporting under the guidance of Scholarly Hub.
3. Scholarly Hub content is only to be used by registered student and not to provide access to the content to any third parties.

No Warranty

Scholarly Hub does not guarantee, promise or warranties client’s performance as a result of affiliating with Scholarly Hub. Scholarly Hub provides a services to enhance student performance at school, confidence, and become active learners to the best of student’s ability, and/or is liable, nor do they accept any responsibility for their performance within any examination or assessment task. Scholarly Hub services or third-party services will not be responsible for any emotional, mental, physical or material losses or damages to the client. Scholarly Hub is not accountable or responsible for any interactions on Scholarly Hub’s WordPress, Tiktok, Youtube, Facebook, Instagram or any other social media platform leading to personal losses or damages caused to client from their interaction with other students or pupils.

Digital connection

The very nature of the provision of online services means that Scholarly Hub and client are dependent on hardware and software as well as stable and sufficient internet bandwidth. So, as hard we might try, sometimes things don’t work out exactly as planned. We always put our students first and we commit to you that:

If time is lost during one of your Sessions due to the late arrival or due to technical issues on Scholarly Hub learning platform, we will compensate you for the loss of time by rescheduling a session to another date and time that is agreed between you and Scholarly Hub to make up for such loss or provide you with a proportional credit.
Scholarly Hub will investigate any concerns that you may have about the quality of a session. If Scholarly Hub finds that the quality of the session was significantly below the standard expected by Scholarly Hub, we will provide you with a full credit for the cost of that session.
If the author cancels a Session, Scholarly Hub will make alternative arrangement convenient to client.
Scholarly Hub and client may cancel enrolment at any time and for any reason by providing notice in accordance with the specific cancellation notice published on the website in accordance with Scholarly Hub refund policy and procedure. In such case, you will have no further financial obligations to Scholarly Hub or for Scholarly Hub to provide services to the client.

These T’s&C’s can only be varied by agreement between client and Scholarly Hub in written signed document. However, Scholarly Hub may, from time to time and within its absolute discretion, vary the policies, procedures and website information that are referenced here in these T’s&C’s. If these T’s&C’s are accepted, the resultant agreement and any dispute arising in relation to it are governed by the law of the State of Victoria, Australia.

Governing Law

This Agreement is governed by the laws in force in Victoria and Australia wide. The parties irrevocably submit to the exclusive jurisdiction of the courts of the State of Victoria, Australia and their Courts of Appeal.

1. About this Privacy Policy

Scholarly Hub Pty Ltd, ABN 27 912 478 068 (Scholarly Hub, we, us or our) has implemented this Privacy Policy to provide information about what kinds of Personal Information we may collect or hold, how we collect, hold, use and disclose that Personal Information, choices you have regarding our use of that Personal Information, and your ability to access or correct that Personal Information. If you wish to make any inquiries regarding this Privacy Policy, contact Scholarly Hub info@scholarlyhub.com.au

From time to time, Scholarly Hub may be related to other companies and entities (related entities). This Privacy Policy applies to the use of your Personal Information by us and by those related entities. Those related entities may also have their own privacy policies which set out additional detail or differences in their privacy practices. To the extent that those privacy policies are inconsistent with this Privacy Policy, those privacy policies will prevail over this Privacy Policy in relation to the actions of those related entities. A reference in this Privacy Policy to Scholarly Hub, we, us or our is also a reference to those related entities.

Personal Information

“Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

What Personal Information do we collect and hold?

The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:

name
date of birth
contact details including telephone numbers (landline and/or mobile)
current address
e-mail address
gender
year level
identification information such as driving licence details (incl driving licence number), teacher accreditation number, working rights verification documents
payment details, such as credit card information or bank account details
information from or in connection with your resume or job application if you apply for a position with us
professional training, accreditations or qualifications
working with children check if additional mentors are affiliated with Scholarly Hub
geographical location (postcode, time zone)
Australian Business Number (ABN)
photographs, video interviews, call recordings, session recordings and/or images of you from camera footage (for example, of an online session)
school affiliation, and
family relationship

We collect and record Personal Information about individuals such as:

our students, potential students and their parents or guardians
our Mentors
our investors and shareholders
our suppliers and potential suppliers and their representatives, directors, partners, proprietors and shareholders
contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us
our employees past and present, including applicants, and
any other person who comes into contact with Scholarly Hub

We are authorised to collect tax file numbers (TFNs) by the Income Tax Assessment Act 1936 (Cth). It is not compulsory for you to provide your TFN for our products and services, but if you do not, taxation law may require additional deductions to be made from amounts payable by you.

How and when do we collect Personal Information?

We collect your Personal Information to allow us to conduct our business functions, to provide, market and sell our products and services and for the specified purpose of Scholarly Hub. In some circumstances the collection of Personal Information may be required by law. Notification will be made to clients if so.

We may collect your Personal Information in the course of providing you with goods or services, or:

when you use or buy services
when you provide us, or you offer or apply to supply us, with goods or services
when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card)
when you request information about us, our products or our services
when you provide feedback to us
when you visit or fill in a form on our Website
when you attend a mentoring session, submit work, or correspond generally with client’s mentor
when you visit premises from which we operate
when you (or your employer) provide that information to us in the course of conducting or administering our relationship with you, or when you are carrying out activities in connection with our business operations
when you submit a job application to us
when you otherwise contact us by telephone, fax, email, social media, post or in person, or
where we are otherwise required or authorised by law to do so

Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect Personal Information directly from the relevant individual where reasonable and practicable.

We may also collect Personal Information about you from third parties and other sources such as:

your nominated representatives (eg parent or guardian, spouse, accountant, power of attorney, brokers and other professional advisors)
our share registry service provider
publicly available sources of information, or
related entities, companies and businesses of Scholarly Hub.

but at any point to retaining personal information, permission is given. Scholarly Hub does not retain information or clients, mentors or third-party affiliation without consent.

If the Personal Information we collect includes sensitive information, including health information and biometric information, we will ask for your consent to collect sensitive information, unless the law allows us to collect it without your consent.

Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

In most cases, if you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, or if we do not or are unable to collect the Personal Information we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.

Information collected via our website

Personal Information may be collected by us and by our third party service providers who assist us in operating our websites at clueylearning.com.au or clueylearning.com, including their subdomains and any other website we operate from time to time (collectively the Website).

We may use various technological methods from time to time to track the visiting patterns of individuals accessing our Website, including but not limited to the methods set out in this paragraph

Google Analytics

We use Google Analytics to help analyse how you use our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our website. Google will store this information.

If you do not want your website visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

Click Stream Data

When you read, browse or download information from our website, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information may be used for various purposes including statistical, reporting and website administration, maintenance and improvement purposes.

Cookies

Our website may use ‘cookies’ from time to time. Cookies are small text files that are transferred to a user’s computer hard drive by a website for the purpose of storing information about a user’s identity, browser type or website visiting patterns. Cookies may be used on our website to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on our website.

Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access our website or click-through to our website from a link in an email we send you, a cookie may be downloaded onto your computer’s hard drive.

Cookies may also be used for other purposes on our website.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

Web Beacons

Web beacons are images that originate from a third-party site to track visitor activities. We may use web beacons to track the visiting patterns of individuals accessing our Website.

Session recording software

We may use session recording and replay software tools, such as Zoom or TEAMS to record information about a user’s interactions on our Website or how the user actually experienced it the services. We do not generally use this information to identify individuals, though such session information may become Personal Information; for example, if we identify a particular session in the context of a customer support call.

Third party content (for example: social media links)

Some of the content on our Website may include applications made available by third parties, such as social media buttons or links that allow you to share content or links to our Website through the relevant third party platforms. These third-party applications themselves may facilitate collection of information by those third parties.

How do we use your Personal Information?

We use the Personal Information we collect about you for our business functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.

We may collect, hold and use your personal information:

to identify and communicate with you
to enable us to provide you with requested information, products or services
to match and allocate a student and a tutor
to develop a personalised tutoring program, learning plan and session for a student
to assess and track a student’s progress
to provide a student with individual feedback following a tutoring session
to provide a student with access to a tutoring session recording
to otherwise assist customers by providing them with information and support
to collect and process payments
to help us to manage and enhance products or services we provide to you
to help us to manage and enhance goods and services we procure from our suppliers and subcontractors
to help us manage and respond to a general or specific shareholder enquiry
to process share applications and service shareholders’ needs
to provide facilities and services a shareholder may request
to carry out appropriate administration in relation to our shareholders and our share registry, including to submit listing applications to, or respond to enquiries from, corporate regulators
to personalise and customise your experiences on our Website
to manage and administer any account you may hold with us
to manage and maintain credit accounts for the provision of goods or services on credit
to promote and market our products and services to you
to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners
to conduct research for the purposes of improving existing products or services or creating new products or services
to help us research the needs of our customers to enable us to market our products and services with a better understanding of your needs and the needs of customers generally
to analyse our shareholder base and for product development and planning
to notify and assess insurance claims, pay settlements and finalise claims, and determine liability
to protect you and us from fraud
to provide for the safety and security of workers and onsite visitors
to help us manage our business operations
for business support purposes including maintenance, backup and audit
to process any job application submitted by you
to respond to any queries you may have
to investigate, review, mitigate risks associated with, and inform you of, a data or other security breach involving your personal information, or
to comply with our statutory and legal obligations.

We may aggregate personal information for reporting, statistical and analysis purposes, and for business, product and service improvement purposes. This allows us to better inform ourselves and anticipate our customers’ preferences and requirements, and to monitor and improve the effectiveness of our business, products and services.

We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website or to retain the content of any user session.

Your consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:

in accordance with this Privacy Policy or any agreement you enter into with us, or
required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We may also disclose your Personal Information to:

any of Scholarly Hub’s Mentors, internal divisions, business units or departments
your parent or guardian if you are younger than 18 years old
your nominated representatives
other organisations or individuals who assist us in providing products and services to you
professional service providers and advisors who perform functions on our behalf, such as lawyers
medical providers including medical and rehabilitation practitioners for assessing insurance claims
representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing, planning and product or service development)
debt collecting agencies
banks, lenders, valuers, insurers, brokers, auditors, business consultants and IT service providers, and
Government, regulatory authorities and other organisations as required or authorised by law.

Protection

We aim to keep your Personal Information secure. Any Personal Information that is collected via our Website or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods.

If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.

Updates to this Privacy Policy

We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on our Website stated in section 5 where the Privacy Policy will be located. Any changes to this Privacy Policy may be advised to you by updating this page on our Website. We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances. We encourage you to check this page from time to time for any changes.

What to do if you have a question, problem or complaint, or want to contact us about our use of your Personal Information or this Privacy Policy

If you:

have a query or concern about this Privacy Policy or our Personal Information handling processes
wish to make a complaint in relation to a breach of your privacy
would like to access your Personal Information held by us
would like to update or correct your Personal Information held by us, or
would like to opt out of direct marketing, please contact our Privacy Officer in any of the following ways:

Email Address: info@scholarlyhub.com.au

This Privacy Policy was last updated July 2022

Refund policy and Procedures

1. Introduction

The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund where a product or service you buy fails to meet our consumer guarantee.

2. Purpose and scope

This policy applies to the refund of mentoring fees that have been paid by students/parents (‘You’ or ‘you’) to Scholarly Hub

If you are enrolled in Group Learning subscription mentorship or individual session:

Cancellation is offered where there is a failure in delivery of a session.

Under the Australian Consumer Law, the mentoring sessions and services offered by Scholarly Hub come with the guarantee that client will be provided a full refund if requested, where there is a ‘major failure’ of one or more of the guarantees.

Procedures for credit or refund request
Should you wish to request a credit or refund, please contact Scholarly Hub on info@scholarlyhub.com.au for full refund and support.

Note: Foster children in Australia who receive services of Scholarly Hub for free have no financial liability, emotional or mental toward Scholarly Hub.

Info@scholarlyhub.com.au

Mickleham, Victoria

Australia